Customer care
Face to face contact, on the phone

Using the telephone
Giving a clear message with all details, taking phone messages

Following instructions - written or verbal
Following instructions in the right order; doing everything required

Taking messages
From customers, other staff

Report writing
Including accident reports, process reports, other documentation

Compliance with regulations eg. H&S
Following written health and safety instructions

Estimation of numbers
Rounding up and down, knowing when numbers are incorrect

Ordering/stock control
Accurate counting, accurate record keeping

Time keeping
Punctuality, accurate use of 12 and 24 hour clock

Finance/handling money
Counting and accounting for money, giving change

Weights and measures
Working accurately in metric systems, reading measurements

Flexibility of staff
Willingness to train and work in different jobs

Staff turnover/recruitment
Recruiting/keeping the right staff for the jobs you have

Absenteeism
Avoiding work/training because of insecurity and lack of confidence

Meeting production targets/wastage
Problems caused by skills deficits in staff